(855) 204-7087

Privacy Policy

Protecting your private information is our priority!

This Privacy Statement applies to Optimum and governs the collection and use of your data. By using the Optimum Web Site, you are accepting the data practices described in this statement.

Optimum may collect the following demographic, non-exclusive information anonymously:

  • Age
  • Sex
  • Product purchase interests

You may be asked for new personal information when you choose to use the products or services available from Optimum through its Website. This includes:

  1. Register with an account on the Website.
  2. Participate in Optimum or partner-sponsored sweepstakes or contests.
  3. Sign up for special offers from selected third parties.
  4. Send an-email.
  5. Submit your credit card or other payment information when ordering and/or purchasing products and services on our website.

That is, Optimum may use your information to, among other things, communicate in relation to the services and/or products you have requested.

Optimum will be able to collect some additional information in the future. However, no personal information will be collected without your voluntary provision of it to us .

Optimum can automatically collect information about your computer’s hardware and software. This information may include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics about the use of the Website.

Optimum does not knowingly collect personally identifiable information from children under the age of thirteen. Children under the age of thirteen must have the authorization and follow-up of guardians or parents to use this Website.

Optimum can keep track of websites and pages that our users visit within Optimum to determine which services are the most popular. This data is used to deliver personalized content and advertising within Optimum to customers whose behavior indicates that they are interested in a particular topic area.

Optimum does not sell, rent or lease its customer lists to third parties.

Optimum may contact you on behalf of third-party business partners to let you know about specific offers that may be of interest to you. In those cases, personally identifiable information (email, name, address, telephone number) is not transferred to any third party.

Optimum can share data with trusted partners to help perform statistical analysis, send emails or postal mail, provide customer support, or arrange deliveries. All such third parties are prohibited from using the personal information given, except to provide these services to Seeking, and are required to maintain confidentiality.

Seeking to disclose your personal information, without notice, if required to do so by law or in good faith belief that such action is necessary to:

  • Comply with the edicts of the law or comply with legal process served on the Optimum Website.
  • Protect and defend the rights or property of Seeking.
  • Act in exigent circumstances to protect the personal safety of users of Optimum or the public.

Optimum reserves the right to change this Privacy Policy.

We will notify you of significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, placing a prominent notice on our Website, and/or updating any privacy information on this page.

Your continued use of the Website and/or Services available from Seeking will constitute your acknowledgment of the modified Privacy Policy and agreement to comply with and be bound by this Policy.

We welcome your questions or comments about this Privacy Statement!

If you have any specific queries or suspected data breaches, please contact us via the following means:

Optimum

16192 Coastal Highway Lewes, Delaware 19958

Telephone number:

(877) 276-1630

Still need help?

Disclaimers

OFFER for new residential customers. Requires separate signup for and maintenance of 1 Gig Internet or above, Entertainment TV and Unlimited Mobile services. Mobile signup must be completed within 30 days of Internet & TV, otherwise Internet & TV billed at current promotional rate, which is subject to change at any time. Advertised pricing achieved via credits on Internet & TV bill and also reflects $5 discount for enrolling in and maintaining Auto Pay & Paperless Billing on Internet account. Internet & TV pricing increases up to $35/mo. as of month 37 and is then subject to further change. Mobile service billed separately and is subject to change as of month 61. Former Optimum seasonal customers or customers previously not in good standing not eligible for promo. Acct with unpaid bill after due date is not in good standing. Offer is not transferrable, may not be combined w/ other offers, is limited to advertised level of srvc, and is not available in all areas. Other terms, restrictions & conditions apply. Internet & TV and mobile subscriptions continue and renew automatically each month until canceled. Cancel any time at 877-694-9474. Cancellation effective at end of then-current billing period. 

 1 GIG FIBER INTERNET: Up to 940 Mbps download/up to 940 Mbps upload, not available in all areas. Advertised speed for wired connection. Actual speeds may vary & are not guaranteed, see optimum.com/speedfactors for more info.  

ENTERTAINMENT TV: Entertainment TV is an over-the-top (OTT) Internet TV service and is not available in all areas. Entertainment TV is not available with 50 Mbps Internet plans or lower. Req’s Optimum Internet and all TVs have an Optimum Stream device to access the service. All srvc’s & channels may not be available in all areas. TV package and channel lineup availability vary by market. Content is subject to change and blackout restrictions. For details on what’s available in your area, visit optimum.com.  

 TV: Req’s all TVs have an HDMI input. Not all content delivered through Optimum TV Box or Stream is in 4K Ultra HD. # of TV ch’s, HD ch’s & features depend on pkg type & location. Some On Demand titles available at add’l charge. All srvc’s & channels may not be available in all areas. 

 EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may apply where free Self-Setup is available. Min system req’s & equip configs apply. INTERNET: 1 free Gateway included. Limit 1 per household. 1 free WiFi extender available if recommended by your Optimum technician. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber’s residence. For other services and supplies (add’l equip., install, paper bill, device protection, misc. services, etc.) taxes may apply. TV: First set-top box is included, additional equipment will be charged at regular monthly rates. Optimum Stream not available in all areas. Taxes apply, plus certain add’l fees will be added to bill and are subject to change during and after promotion period. 

 OPTIMUM MOBILE: $45/mo. per line for unlimited data, talk & text. Autopay required. Other monthly charges apply per line, including $20 activation fee, and may include roaming charges, taxes, government fees and other Optimum Mobile fees and surcharges (including USF fee). Data speeds reduced for remainder of billing cycle after 20 GB is used. Other terms and conditions apply; visit www.optimum.com/mobile/plan for plan details. 

AMAZE CARD INCENTIVE: Available gifts are subject to change.  Must maintain chosen bundle (with Internet 1 Gig and above) & remain in good standing with no past due or returned payments throughout first 90 days after account activation in order to receive incentive. Once eligible, the incentive must be claimed within 90 days through the gift link.  Customers then have 90 days to activate the claimed card and 6 months to use before the card’s expiration. Limit 1 gift per customer. Not returnable, refundable, or redeemable for cash. Terms and conditions apply. Amaze Entertainment Card issued by Sutton Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. and can be used wherever Visa Debit cards are accepted. Terms and conditions apply, see https://cardholder.virtualrewardcenter.com/terms/us. All trademarks and service marks are the property of their respective owners. 

 iPhone 16 128 GB ON US with trade-in. For well-qual. new or existing customers on a current Unlimited or Unlimited Max plan. Savings applied as 36-monthly bill credits toward the purchase or finance of an iPhone 16 128 GB. Trade-in value of $300+ is req’d. Credits cannot exceed the device cost. Trade-in cond’ns apply. Trade-in must be shipped w/in 21 days of iPhone 16 128GB purch. Monthly trade-in credits (trade-in value) & ‘iPhone ON US’ credits start w/in 3 bill cycles once trade-in is complete. iPhone 16 ON US credits will not be displayed in check-out. Max 2 per acct. Customer must remain in good standing with no past due or returned payments throughout promo period to maintain iPhone 16 ON US credits. Changes in phone or plan may result in cancellation of remaining ’iPhone ON US’ credits. Cancellation of service will result in termination of credits and the remaining balance on the financing agreement will be owed. Tax on pre-credit price due at sale. Returns allowed w/in 21 days of service subj to restocking fee. Offer subj to discontinuance or change at any time. While supplies last. All rights reserved.​​​ All trademarks and service marks are the property of their respective owners. © 2024 CSC Holdings, LLC. 

 60-DAY MONEY-BACK GUARANTEE: 60-day money-back guarantee is only for the Internet service monthly fee, Mobile monthly service and Mobile activation fees. Optimum must be contacted within first 60 days of service to receive full refund. Customers without remaining account balance will receive refund to original payment method. Customers with remaining account balances will receive a bill credit. Mobile devices purchases and financing not refundable. 21-day Mobile device return policy applies (subject to $50 restocking fee).  

 60-DAY INSTALL / ACTIVATION REIMBURSEMENT: Optimum must be contacted within first 60 days of service to receive reimbursement of Internet competitor installation fee (up to $100) and/or Mobile competitor activation charges (up to $25). Customer must provide 1st bill reflecting installation/activation charges with competitor within 60 days of disconnection. Internet customers will be notified via email regarding how to submit new provider bill(s) for reimbursement. Mobile customers, visit Optimum.com FAQ page for details on how to submit new provider bill for reimbursement. Eligible customers will receive a virtual Prepaid Mastercard® with reimbursement amount within approx. 2 weeks of validation. OPTIMUM PREPAID MASTERCARD: Limit 1 per customer, per service. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or in stores that accept mobile wallet. Virtual card valid for up to 6 months; unused funds will forfeit after the valid thru date. Terms and conditions apply. 

 Pricing, offers, and terms subject to change and discontinuance w/o notice. All trademarks and service marks are the property of their respective owner. © 2024 CSC Holdings, LLC. 

 

OFFER for new residential customers. Requires separate signup for and maintenance of 1 Gig Internet or above and Unlimited Mobile services. Mobile signup must be completed within 30 days of Internet, otherwise Internet billed at current promotional rate, which is subject to change at any time. Advertised pricing achieved via credits on Internet bill and also reflects $5 discount for enrolling in and maintaining Auto Pay & Paperless Billing on Internet account. Internet rates are subject to change at any time with advanced notice. Mobile service billed separately and is subject to change as of month 61. Former Optimum seasonal customers or customers previously not in good standing not eligible for promo. Acct with unpaid bill after due date is not in good standing. Offer is not transferrable, may not be combined w/ other offers, is limited to advertised level of srvc, and is not available in all areas. Other terms, restrictions & conditions apply. Internet and mobile subscriptions continue and renew automatically each month until canceled. Cancel any time at 877-694-9474. Cancellation effective at end of then-current billing period. 

 1 GIG FIBER INTERNET: Up to 940 Mbps download/up to 940 Mbps upload, not available in all areas. Advertised speed for wired connection. Actual speeds may vary & are not guaranteed, see optimum.com/speedfactors for more info.  

 INTERNET EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may apply where free Self-Setup is available. 1 free Gateway included. Limit 1 per household. 1 free WiFi extender available if recommended by your Optimum technician. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber’s residence. For other services and supplies (add’l equip., install, paper bill, device protection, misc. services, etc.) taxes may apply. Min system req’s & equip configs apply.  

 OPTIMUM MOBILE: $45/mo. per line for unlimited data, talk & text. Autopay required. Other monthly charges apply per line, including $20 activation fee, and may include roaming charges, taxes, government fees and other Optimum Mobile fees and surcharges (including USF fee). Data speeds reduced for remainder of billing cycle after 20 GB is used. Other terms and conditions apply; visit www.optimum.com/mobile/plan for plan details. 

 AMAZE CARD INCENTIVE: Available gifts are subject to change.  Must maintain chosen bundle (with Internet 1 Gig and above) & remain in good standing with no past due or returned payments throughout first 90 days after account activation in order to receive incentive. Once eligible, the incentive must be claimed within 90 days through the gift link.  Customers then have 90 days to activate the claimed card and 6 months to use before the card’s expiration. Limit 1 gift per customer. Not returnable, refundable, or redeemable for cash. Terms and conditions apply. Amaze Entertainment Card issued by Sutton Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. and can be used wherever Visa Debit cards are accepted. Terms and conditions apply, see https://cardholder.virtualrewardcenter.com/terms/us. All trademarks and service marks are the property of their respective owners. 

 iPhone 16 128 GB ON US with trade-in. For well-qual. new or existing customers on a current Unlimited or Unlimited Max plan. Savings applied as 36-monthly bill credits toward the purchase or finance of an iPhone 16 128 GB. Trade-in value of $300+ is req’d. Credits cannot exceed the device cost. Trade-in cond’ns apply. Trade-in must be shipped w/in 21 days of iPhone 16 128GB purch. Monthly trade-in credits (trade-in value) & ‘iPhone ON US’ credits start w/in 3 bill cycles once trade-in is complete. iPhone 16 ON US credits will not be displayed in check-out. Max 2 per acct. Customer must remain in good standing with no past due or returned payments throughout promo period to maintain iPhone 16 ON US credits. Changes in phone or plan may result in cancellation of remaining ’iPhone ON US’ credits. Cancellation of service will result in termination of credits and the remaining balance on the financing agreement will be owed. Tax on pre-credit price due at sale. Returns allowed w/in 21 days of service subj to restocking fee. Offer subj to discontinuance or change at any time. While supplies last. All rights reserved.​​​ All trademarks and service marks are the property of their respective owners. © 2024 CSC Holdings, LLC. 

 60-DAY MONEY-BACK GUARANTEE: 60-day money-back guarantee is only for the Internet service monthly fee, Mobile monthly service and Mobile activation fees. Optimum must be contacted within first 60 days of service to receive full refund. Customers without remaining account balance will receive refund to original payment method. Customers with remaining account balances will receive a bill credit. Mobile devices purchases and financing not refundable. 21-day Mobile device return policy applies (subject to $50 restocking fee).  

 60-DAY INSTALL / ACTIVATION REIMBURSEMENT: Optimum must be contacted within first 60 days of service to receive reimbursement of Internet competitor installation fee (up to $100) and/or Mobile competitor activation charges (up to $25). Customer must provide 1st bill reflecting installation/activation charges with competitor within 60 days of disconnection. Internet customers will be notified via email regarding how to submit new provider bill(s) for reimbursement. Mobile customers, visit Optimum.com FAQ page for details on how to submit new provider bill for reimbursement. Eligible customers will receive a virtual Prepaid Mastercard® with reimbursement amount within approx. 2 weeks of validation. OPTIMUM PREPAID MASTERCARD: Limit 1 per customer, per service. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or in stores that accept mobile wallet. Virtual card valid for up to 6 months; unused funds will forfeit after the valid thru date. Terms and conditions apply. 

 Pricing, offers, and terms subject to change and discontinuance w/o notice. All trademarks and service marks are the property of their respective owner. © 2024 CSC Holdings, LLC. 

OFFER for new residential customers. Requires signup for and maintenance of 1 Gig Internet or above and any TV service (excluding Basic TV). Rates are subject to change at any time with advanced notice. Advertised price reflects $5 discount for enrolling in Auto Pay & Paperless Billing, must maintain both to keep discount. Former Optimum seasonal customers or customers previously not in good standing not eligible for promo. Acct with unpaid bill after due date is not in good standing. Acct with unpaid bill after due date is not in good standing. Offer is not transferrable, may not be combined w/other offers, is limited to advertised level of srvc, and is not available in all areas. Other terms, restrictions & conditions apply. Internet & TV subscription continues and renews automatically each month until canceled. Cancel any time at 877-694-9474. Cancellation effective at end of then-current billing period. 

 1 GIG FIBER INTERNET: Up to 940 Mbps download/up to 940 Mbps upload, not available in all areas. Advertised speed for wired connection. Actual speeds may vary & are not guaranteed, see optimum.com/speedfactors for more info.  

 ENTERTAINMENT TV: Entertainment TV is an over-the-top (OTT) Internet TV service and is not available in all areas. Entertainment TV is not available with 50 Mbps Internet plans or lower. Req’s Optimum Internet and all TVs have an Optimum Stream device to access the service. All srvc’s & channels may not be available in all areas. TV package and channel lineup availability vary by market. Content is subject to change and blackout restrictions. For details on what’s available in your area, visit optimum.com.  

 TV: Req’s all TVs have an HDMI input. Not all content delivered through Optimum TV Box or Stream is in 4K Ultra HD. # of TV ch’s, HD ch’s & features depend on pkg type & location. Some On Demand titles available at add’l charge. All srvc’s & channels may not be available in all areas. 

 EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may apply where free Self-Setup is available. Min system req’s & equip configs apply. INTERNET: 1 free Gateway included. Limit 1 per household. 1 free WiFi extender available if recommended by your Optimum technician. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber’s residence. For other services and supplies (add’l equip., install, paper bill, device protection, misc. services, etc.) taxes may apply. TV: First set-top box is included, additional equipment will be charged at regular monthly rates. Optimum Stream not available in all areas. Taxes apply, plus certain add’l fees will be added to bill and are subject to change during and after promotion period. 

 AMAZE CARD INCENTIVE: Available gifts are subject to change.  Must maintain chosen bundle (with Internet 1 Gig and above) & remain in good standing with no past due or returned payments throughout first 90 days after account activation in order to receive incentive. Once eligible, the incentive must be claimed within 90 days through the gift link.  Customers then have 90 days to activate the claimed card and 6 months to use before the card’s expiration. Limit 1 gift per customer. Not returnable, refundable, or redeemable for cash. Terms and conditions apply. Amaze Entertainment Card issued by Sutton Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. and can be used wherever Visa Debit cards are accepted. Terms and conditions apply, see https://cardholder.virtualrewardcenter.com/terms/us. All trademarks and service marks are the property of their respective owners. 

 60-DAY MONEY-BACK GUARANTEE: 60-day money-back guarantee is only for the Internet service monthly fee, Mobile monthly service and Mobile activation fees. Optimum must be contacted within first 60 days of service to receive full refund. Customers without remaining account balance will receive refund to original payment method. Customers with remaining account balances will receive a bill credit. Mobile devices purchases and financing not refundable. 21-day Mobile device return policy applies (subject to $50 restocking fee).  

 60-DAY INSTALL / ACTIVATION REIMBURSEMENT: Optimum must be contacted within first 60 days of service to receive reimbursement of Internet competitor installation fee (up to $100) and/or Mobile competitor activation charges (up to $25). Customer must provide 1st bill reflecting installation/activation charges with competitor within 60 days of disconnection. Internet customers will be notified via email regarding how to submit new provider bill(s) for reimbursement. Mobile customers, visit Optimum.com FAQ page for details on how to submit new provider bill for reimbursement. Eligible customers will receive a virtual Prepaid Mastercard® with reimbursement amount within approx. 2 weeks of validation. OPTIMUM PREPAID MASTERCARD: Limit 1 per customer, per service. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or in stores that accept mobile wallet. Virtual card valid for up to 6 months; unused funds will forfeit after the valid thru date. Terms and conditions apply. 

 Pricing, offers, and terms subject to change and discontinuance w/o notice. All trademarks and service marks are the property of their respective owner. © 2024 CSC Holdings, LLC. 

(855) 204-7087

The name Optimum and the Optimum logo are trademarks of Altice USA, inc.
XYZies is an authorized sales agent of Altice LLC.
© 2024 All rights reserved.

Skip to content